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Welcome to our Business Process Outsourcing group - your single stop for a mega-range of business process outsourcing requirements. We are committed to working with you as a team to make you more competitive and profitable - to bring about meaningful changes that benefit your customers, employees, and shareholders.
We share the ongoing development and operation of your entire business direction and processes. And for all your information technology systems as well. We work closely with you to help you reach your goals and develop innovative ways to meet your needs.
What really distinguishes us?
Our core domain expertise, for one. Combined with our winning strategy with customers. And of course, our unmatched service delivery across the globe.
We have established a network of Centers of Excellence in USA and US to meet the fast growing demand for business process outsourcing services. Our alliances are powerful partnering tools in our delivery of quality service for our multinational clients. We are organized around a number of major industry groups and bring the best practices and creative solutions to meet the special needs of clients in different industries
We offer a full range of state-of-the-art, customized solutions to our customers. Our 24x7 operations n environment enables us to efficiently cater for our customers anywhere in the world with multi-channel support in a secured environment. Our commitment to customer services is second to none and with continued investment in technology and staff skills we form the basis for the future ensuring that all our customers benefit from our efficient quality and cost effective data processing. We have continued to develop and expand, investing in technology, training and quality, building on the dedication and expertise of our management and staff. Our development has been closely controlled, ensuring goods practice and maintaining our unequivocal commitment to high quality data and customer service.
Customer Support Services:
Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. Examples of this include customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.
Telemarketing Services
Our telesales and telemarketing outsourcing services target interaction with potential customers for "prospecting" i.e. either for generating interest in products and services, or to up-sell and cross-sell to an existing customer base or to complete the sales process on-line. Examples of this service include outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit/debit cards.
Technical Support Services
Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.
Employee IT Help-desk Services:
Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).
HR Solution Offerings:
The talent you select and hire is a vital component of business success. Unfortunately, too many businesses get caught up in the processes-searching for talent, sifting through resumes, responding to applicants and checking references. Caught in the time-consuming backlog of administration, today's organizations often miss their best hiring opportunities-too busy to see the right employees from the endless applicants.
Offering targeted, outsourced Recruiting and Staffing Solutions, Accurate allows businesses the time and resources to focus on key hiring initiatives and decisions while accelerating the overall recruitment processes. With Accurate's experts taking responsibility for tactical recruitment functions, such as candidate sourcing, screening, tracking and interview scheduling, HR teams and hiring managers are able to focus on finding the best matches for their jobs and improving the quality of every hire.
Requirement Gathering:
RFT (Request for Talent) discussion and creation of the Job Descriptions in collaboration with internal HR team
Confirm/Edit Job Descriptions
Implementation (best practices system configuration)
Sourcing
Review Sample resumes
Efficient Sourcing media selection for optimal Cost-per-Hire and resume posting to Talent Gateways
Partnership with leading job portals, consultants for faster Time-to-Fill
Partner registration, SLAs and management
Interview & Evaluation
Online interview scheduling & notification
Validation and Filtering through pool of industry experts
Screen and interview candidates through multiple test-tools (Level 1)
Set schedule for final level HR interview
Joining & Post-Hire
Inputs from HR evaluation - collect interview documentation, etc
New hire processing including background checks, referral checks, medical check reports
Execute offer letters and New Hire paperwork
User-id creation, back end integration
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